Shipping & Delivery Policy

1. Delivery area

Liambay delivers to all states and territories of Australia, including metropolitan, regional and remote areas. We deliver to street addresses only. We do not deliver to PO Boxes or parcel lockers, and we do not currently ship outside Australia.

2. Delivery cost

Delivery is free on all orders within Australia. No minimum order value applies. The price you see at checkout is the price you pay, inclusive of GST where applicable.

3. Order processing and delivery times

Orders are processed on business days (Monday to Friday, excluding public holidays in New South Wales). We aim to dispatch in-stock orders within 1 business day of payment being confirmed.

Once dispatched, delivery usually takes 3 to 5 business days anywhere in Australia. Delivery time is counted from the date of dispatch, not the date of order.

If you pay by bank transfer, we begin processing your order only once the payment has cleared in our account, so please allow extra time for the transfer to be received. Orders paid by card through Stripe are processed once the payment is authorised.

4. How we deliver

We deliver using our own delivery drivers and contracted carriers. Which method is used depends on your location and the size and value of the product.

Once your order has been dispatched, we will email you a dispatch confirmation with tracking details where available.

5. Receiving your delivery

• Someone aged 18 or over should be available to receive the delivery. Higher-value items, such as TVs, computers, cameras, drones and consoles, may require a signature or photo ID on delivery.
• If no one is available, the driver may leave a notice or contact you to arrange redelivery. Where the delivery is attempted and fails because of an incorrect address or no one being available, we may charge a reasonable redelivery fee, or cancel the order and refund you in line with our Refund & Returns Policy.
• Please make sure that your delivery address and phone number are correct at checkout. We are not responsible for delays or loss caused by incorrect or incomplete details you give us.

6. Inspecting your goods on delivery

Please check your parcel when it arrives. If the packaging is visibly damaged, please note it with the driver where possible, and photograph the packaging and the product before opening it fully or using it.

If your order arrives damaged, incomplete or incorrect, contact us within 7 days of delivery. Our Refund & Returns Policy explains how we will resolve it. This does not limit your rights under the Australian Consumer Law.

7. Delays

The delivery times above are estimates, not guarantees. They can be affected by events outside our control, such as severe weather, natural disasters, industrial action, road closures, public holidays, supplier delays and peak periods. If your order is delayed, we will let you know and work to deliver it as soon as we can. If we cannot deliver within a reasonable time, you may cancel the order and receive a full refund.

If a product is out of stock or on backorder, we will tell you the expected dispatch date before dispatching your order, and you may choose to wait or cancel for a full refund.

8. Risk and ownership

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.

9. Lost parcels

If your tracking shows that your order has been delivered but you have not received it, please check with neighbours and household members first, then contact us within 7 days. We will investigate and, if the parcel cannot be located, send a replacement or issue a refund.

10. Contact us

For any delivery question, please see our Contact Us page for our email, telephone number and business hours. Please quote your order number.