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Contact Us
Liambay
We are here to help with orders, deliveries, returns, warranty claims and general questions. Please get in touch using the details below.
Our details
Liambay 214 Auburn Street Goulburn NSW 2580 Australia
Telephone: +61 2 4821 1789
Email: contact@liambay.com
Business hours
Day | Hours |
|---|---|
Monday to Friday | 8:00 am to 6:00 pm |
Saturday and Sunday | Closed |
Public holidays | Closed |
All times are Australian Eastern Time (AEST/AEDT), the local time in Goulburn, New South Wales.
How quickly we reply
We aim to reply to emails within 1 business day and to return any missed calls on the next business day. Messages received outside our business hours are answered when we reopen.
When you contact us
Please include your order number, the email address used for the order and, where relevant, the product name and photos of the problem. This helps us resolve your request faster.
Need help with something specific?
- Returns and refunds: please read our Refund & Returns Policy before you contact us. Do not send a product back before you have received a Return Authorisation number from us.
- Delivery questions: please see our Shipping & Delivery Policy.
- Faulty products and warranty claims: please see our Warranty & Consumer Guarantees page.
- Privacy requests: please see our Privacy Policy.
Complaints
If you are not satisfied with a product or our service, please tell us and we will do our best to put things right. We will acknowledge your complaint within 2 business days.