Payment Methods & Security

Accepted payment methods

We accept two payment methods. All prices are in Australian dollars (AUD) and include GST where applicable.

1. Credit and debit card (via Stripe)

You can pay by credit or debit card at checkout. Card payments are processed securely by Stripe, a global payment provider. Your payment is taken when you place your order, and your order moves straight to processing once the payment is authorised.

The card brands available are shown at checkout. Your card issuer may ask you to confirm the payment through an extra security step, such as a code sent to your phone or approval in your banking app (3D Secure).

2. Bank transfer

If you choose bank transfer, our bank account details and your payment reference will be shown on the order confirmation page and sent to you by email.

• Please use your order number as the payment reference, so that we can match your payment.
• We process and dispatch your order once the full payment has cleared in our account.
• If we do not receive your payment within 3 business days, we may cancel the order. We will let you know before we do.
• Please check the account name and details carefully. We will never ask you to send payment to a different account by email, phone or text message. If you receive a message like this, contact us before paying.

How we keep your payments secure

• Card details are never stored by us. They are entered directly into Stripe’s secure payment form, and we do not see or save your full card number or security code.
• PCI DSS compliant. Stripe is certified as a PCI DSS Level 1 service provider, the highest level of certification in the payments industry.
• Encrypted connection. Our Website uses SSL/TLS encryption to protect information sent between your device and our site.
• Fraud checks. We and our payment provider may carry out checks to detect and prevent fraud. We may ask you to verify your identity, and we may delay or cancel an order that fails these checks, in which case you will be refunded in full.

Pricing and currency

Prices are displayed and charged in Australian dollars. Delivery within Australia is free, so there are no extra delivery charges at checkout. If your bank charges foreign transaction or currency conversion fees because your card is issued overseas, those fees are set by your bank and are not charged by us.

Payment problems

If your card is declined, please check the card details and your available balance, or contact your bank. If you are charged but do not receive an order confirmation, please do not place the order again. Instead, contact us with your payment details, and we will check and resolve it.

Refunds

Refunds are made to the original payment method, as described in our Refund & Returns Policy. Card refunds are returned to the card used for the purchase. Bank transfer refunds are paid to the Australian bank account you nominate in writing, which must be in the name of the original purchaser.

Your privacy

We handle your personal and payment-related information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

Questions

If you have any questions about payments, please see our Contact Us page.